Creators

Chatbots

• Chatbots
• Create a chatbot
• Archive a chatbot

Conversations

• Conversation canvas

• Conversations
• Create a conversation
• Rename a conversation
• Delete a conversation
• Resumable conversations
• Add resumability to a conversation

Passages

• Message content types
• Expected user responses
• Channel-specific content

• Passages
• Finding chatbot content
• Edit the passage name
• Retain the previous conversation context
• Add a review note
• Change a passage's review state

Questions

• Keyword questions
• NLP questions

• Questions
• Question context levels
• Inbound questions
• Outbound questions

Actions and Tags

• Actions
• Configure an action
• Remove an action
• Tags
• Expired tags

Scripts

• Scripts
• Create a script
• Script parameters
• Rename a script
• Delete a script

Stories

• Facebook OTNs

• Stories
• Create a story
• Add a conversation flow to your story
• Send a story
• Rename a story
• Duplicate a story

Testing chatbots

• Test your chatbot
• Run a chatbot test
• Training a test model
• Restart a chatbot test
• View your TestBot logs

Versions

• Versions
• Reviewing and publishing changes
• Filter the changes
• Add review notes
• See a change in context
• Draft content

Reviews

• Create a review
• Review screen
• Passage marking screen
• Marking passages
• Marking catch-all responses
• Automated marking

Integrations

• Facebook Messenger
• Facebook (custom app)
• Sunshine (v1)
• Sunshine (v2)
• Zendesk
• Microsoft Teams
• Khoros
• Genesys

• Lexer
• Mixpanel

Entry points

• Entry points
• Change your default entry point
• Create a custom entry point
• Generate an entry point URL
• Edit a custom entry point
• Generate Ad JSON

Settings

• General settings
• Business Hours settings
• Experience settings
• Fallback settings

• Handover settings
• Custom properties
• Data settings
• Label settings
• Tag settings
• NLP Settings

Accounts and teams

• User profile
• Teams and user roles

• Billing

Compliance

• ISO 27001
• SOC2