Chatbots
Conversations
- Conversations
- Create a conversation
- Rename a conversation
- Delete a conversation
- Resumable conversations and passages
- Make a conversation resumable
Passages and logic
- Passages
- Logic
- Finding chatbot content
- Edit the passage or logic name
- Make a passage resumable
- Retain the previous conversation context
Questions
Entities
- Entities
- Create an entity
- Create an entity value
- Create a synonym for an entity value
- Duplicate an entity
- Delete an entity value
Variables
- Variables
- Create a variable
- Add a default value to a variable
- Add an expiry to a variable
- Edit a variable
- Delete a variable
Constants
Actions and Tags
Scripts
- Scripts
- Create a script
- Script parameters
- Rename a script
- Delete a script
- Create custom Quick Replies
Broadcasts
- Broadcasts
- Create a One-Off Broadcast
- Create a Topic for One-Time or Recurring Broadcasts
- Create a Broadcast for your One-Time or Recurring Topic
- Add a Conversation Flow to your Broadcast
- Preview a Broadcast
Testing chatbots
Versions
- Versions
- Reviewing and publishing changes
- Filter the changes
- Add review notes
- See a change in context
- Draft content
Reviews
Regression tests
- Regression tests
- Create a regression test
- Create and upload a test file
- Generate test cases
- Run a regression test
- View and download test results
Transcripts
- Transcript reports
- Create a transcript report
- View a transcript
- Edit a transcript report
- Share a transcript report
- Copy a transcript report
Integrations
Entry points
- Entry points
- Change your default entry point
- Create an entry point for a URL
- Create a custom entry point
- Generate an entry point URL
- Edit an entry point
Settings
- Compliance Keywords
- Handover settings
- URL Parameters settings
- Custom properties
- Data settings
- Label settings