A conversation is a collection of passages that your chatbot will send to users. Usually, all the passages within a conversation are closely related. For example, each of these would likely be its own conversation:

  • A flow to help a user book an appointment.
  • A flow to remind a user of their upcoming appointment.
  • A flow to follow-up with a user after their appointment.
  • Responses to frequently asked questions.

Conversations can be resumable, allowing chatbot users to ask questions and get help without losing their place in the flow.

Create and manage your conversations using the Conversations screen. You can:

By default, your chatbot uses a simple card view for conversations. If you need more structure, you can enable multi-level conversations for your chatbot.

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