You can create an entry point that performs actions and then sends the user to a specific passage or logic when they start a conversation with your chatbot from a specific URL.
You can configure entry point to trigger:
- Only when the URL matches exactly, excluding any sub-paths.
- When the URL matches exactly and on sub-paths.
You can add as many URLs as you need to each entry point, and configure each of them to either be an exact match or to include sub-paths.
| Web URL defined | Exact | Inc Sub Paths |
|---|---|---|
| www.example.com |
Will only match when the user initiates from www.example.com Will not match subpages such as www.example.com/help.htm |
Will match when the user initiates from www.example.com and any sub page. For example, will also match www.example.com/product.htm |
| www.example.com/support |
Will only match when the user initiates from www.example.com/support Will not match subpages such as www.example.com/support/topic.htm Will not match www.example.com |
Will match when the user initiates from www.example.com/support and any sub page. For example, will also match www.example.com/support/topic.htm Will not match www.example.com |
Create an entry point
- Click Manage in the left navigation, then click Entry Points.
- Click + Entry Point.
- Type an Entry Point Name.
This should be short but descriptive. - Click Create.
- In the new entry point, select From specific URLs.
- Replace the placeholder Web URL with the URL you want to trigger the entry point and select the Matching method.
- If you want to add more URLs to this entry point:
- Click + Web URL.
- Add the Web URL you want to match.
- Select a Matching method.
- If these web URLs host an inGenious AI widget, configure when the chat widget should open automatically on the desktop and mobile version of the website:
- Never: the chat widget must be manually opened by the user.
- Immediately: the chat widget immediately opens when the page loads.
-
After a delay: the chat widget opens after the number of seconds you specify.
To use different settings for the mobile version of the site, clear the Same as Desktop option and select your configuration.
These settings do not affect other chat widget integrations.
- If you want to perform actions when this entry point is triggered, click Actions.
- Select the Conversation and Passage or Logic to start when this entry point is triggered.
- Click Save.