Create an entry point for a URL

You can create an entry point that performs actions and then sends the user to a specific passage when they start a conversation with your chatbot from a specific URL.

You can configure entry point to trigger:

  • Only when the URL matches exactly, excluding any sub-pages.
  • When the URL matches exactly and on sub-paths.

You can add as many URLs as you need to each entry point, and configure each of them to be either an exact match or to include sub-paths.

Web URL defined Exact Inc Sub Paths
www.example.com

Will only match when the user initiates from www.example.com

Will not match subpages such as www.example.com/help.htm

Will match when the user initiates from www.example.com and any sub page. For example, will also match www.example.com/product.htm
www.example.com/support

Will only match when the user initiates from www.example.com/support

Will not match subpages such as www.example.com/support/topic.htm

Will not match www.example.com

Will match when the user initiates from www.example.com/support  and any sub page. For example, will also match www.example.com/support/topic.htm

Will not match www.example.com

Create an entry point

  1. Open the team and chatbot you want to work with.
  2. Click Manage.
  3. Click Entry Points.
  4. Click + Entry Point.
  5. Type an Entry Point Name.
    This should be short but descriptive.
  6. In the new entry point page, scroll down to the Web URLs table.
  7. Add the Web URL you want to match.
    Your entry point must have at least one URL.
  8. Select a Matching method.
  9. If you want to add more URLs, click + Web URL.
  10. If you want to perform actions when this entry point is triggered, click Actions.
  11. Select the Conversation and Passage to send your user.
  12. Click Save.
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