Create a conversation

To add a new conversation to your chatbot:

  1. Select the Team and Chatbot you want to add the conversation to.
  2. In the Create menu, click Conversation.
  3. Click the + Conversation button.
  4. Type a name to identify the conversation in your chatbot.
  5. Click OK.
    The new conversation is added.

Create a child conversation

When multi-level conversations are enabled for a chatbot, child conversations are nested inside another conversation in order to create levels of context for matching questions. You create them using the menu of the parent conversation.

Once you've created a child conversation, you can see it in your conversation list by expanding the parent.

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