Entry points

An entry point defines the passage where a new user will start a conversation with your chatbot. 

All chatbots have a default entry point, which is the first passage a user is sent when they interact with your chatbot for the first time. 

You can create custom entry points that send a different first passage to users when they open your chatbot from a special URL. You can also generate Ad JSON to send a specific passage to users when they open your chatbot via a click-to-Messenger advertisement.

Custom entry points can help a user get what they need quickly, without having to know how to navigate through many menus, and also feel more natural by taking advantage of the user's current context. For example:

  • A custom entry point URL in a social media advertisement that takes users directly through a sign-up or order process.
  • A custom entry point displayed as a QR code in a store or branch allows the chatbot to tailor the conversation to that location without asking the customer where they are.
  • A custom entry point URL provided in a customer service email that allows users to quickly navigate to getting the help they need.

You can create a custom entry point to any passage in your chatbot, and create as many custom entry points as you need.

Manage your entry points using the Entry points screen:

    1. Open the team and chatbot you want to edit.
    2. Click Manage.
    3. Click Entry Points.

Change your default entry point

Change your default entry point to change which passage is sent to users the first time they interact with your chatbot. To change your default entry point:

  1. Open the team and chatbot you want to edit.
  2. Click Manage.
  3. Click Entry Points.
  4. Click to expand the Default Welcome.
  5. Select the Conversation and Passage you want to use.
  6. Click Save.

Create a custom entry point

Create a custom entry point to send users a different passage when they interact with your chatbot from the entry point URL. To create a custom entry point:

  1. Open the team and chatbot you want to edit.
  2. Click Manage.
  3. Click Entry Points.
  4. Click + Entry Point.
  5. Type a descriptive name for the entry point.
    Your users will never see this name. Choose something to indicate the entry point's purpose.
  6. Click OK.
  7. Select the Conversation and Passage you want to use.
  8. Click Save.

Once you've created your custom entry point, you can generate a URL so users can access it.

Edit a custom entry point

You can edit which passage a custom entry point leads to without having to change your generated URL. To edit a custom entry point:

  1. Open the team and chatbot you want to edit.
  2. Click Manage.
  3. Click Entry Points.
  4. Click to expand the entry point you want to edit.
  5. Select the Conversation and Passage you want to use.
  6. Click Save.
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