Inbound questions

An Inbound Question is a question that leads into a passage. For example:

• For a passage that is the first step of booking an appointment, an inbound question might be "book an appointment".
• For a passage that tells the user what your fees and charges are, an inbound question might be "what are the fees".

Inbound questions are defined in a passage's Inbound Questions screen. You can create:

• Inbound Keyword questions.
• Inbound Natural Language Processing (NLP) questions.