Create tags manually

If your chatbot has a Sunshine Conversations v2 or Zendesk Chat integration, you can add tags to your chatbot manually instead of syncing them from the integrated platform. Manually created tags:

• Are applied to user conversations just the same as synced tags. 
• Always display 'Zendesk' as their integration in Tag settings.
• Do not have a group or subgroup in Tag settings.
  If your chatbot does not have a Khoros integration with chat tagging enabled, the Group and Subgroup columns are not displayed in Tag settings.
• Cannot be renamed, deleted, or expired.

Create tags manually

Before you manually add tags, make sure you have:

• Completed your chatbot's integration for Sunshine Conversations or Zendesk chat.
• Enabled Ticket tagging or Chat tagging in your integration.

1. Open the chatbot and team you want to add tags for and click Manage.
2. Click Settings, then click Tags.
3. Click + Tag.
   If your chatbot also has tagging enabled for a Khoros integration, click the dropdown arrow next to the Sync button, then click + Tag.
4. Type your tag name.
   Make sure you follow the formatting rules under the text field.
5. Click Create.