Actions allow your chatbot to perform tasks behind the scenes when the user interacts with your chatbot, such as subscribing a user to stories, scheduling notifications, storing data, running scripts or sending custom analytics.
Actions can be added to any button-like Bot Message content type or Expected User Response, such as:
- Buttons.
- Media buttons.
- Carousel buttons.
- Quick Reply buttons.
Action icons
When a Bot Message or Quick Reply has an action attached, it displays an icon to indicate the type of action that has been configured.
Configure an action
To configure an action:
- Click the button or Quick Reply you want to add the action to.
- Click Actions.
- Click + Action to add an action.
- Configure your action.
- Click Save.
You can add as many actions as you need. Actions are performed in the order they are listed.
Remove an action
To remove an action:
- Click the button or quick reply you want to remove the action from.
- Click Actions.
- Click the delete icon next to the action you want to remove.
- Click Save.
Save data
Store the value of the button label or a value you define to the user's context data. You can use this data elsewhere in the chatbot as a variable.
| Field | Description |
|---|---|
| Name | The variable name used to access the data in the store. If this name is already in use, the existing value will be overwritten. |
| Override Value | By default, this action stores the button label as the value. Select this setting to define the value to store. |
| Value | The value you want to store. |
Remove data
Remove the data stored for this variable from the user's context data.
Subscribe to stories
Subscribe the user to stories.
Unsubscribe from stories
Unsubscribe the user from stories.
Schedule an event notification
Schedule a notification for this user. For example, a reminder message for an appointment they have booked.
The date and time the notification is sent is determined by the notification settings, relative to when it is scheduled for the user.
Unschedule an event notification
Remove a scheduled event notification for this user. For example, if they have cancelled the appointment, they should not receive a reminder message.
Send a custom event for analytics
Send a custom event to your integrated analytics platform. You can define the name of the event, and optionally define the value that is sent.
| Field | Description |
|---|---|
| Name | The name of the event you want to send. |
| Override Value | By default, this action sends the button label as the value. Select this setting to define the value to store. |
| Value | The value you want to send. |
Run script
Select a script to be run when the user presses this button or Quick Reply.
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