Carousel message type

A carousel creates a horizontal series of cards, with each card consisting of an image, a title, a subtitle and optionally one or more buttons.

For best results, make sure your images fit the recommended dimensions.

Carousel buttons can perform actions when a user presses them, such as storing data, scheduling event notifications and running scripts. 

  • Click the Carousel message type to add a carousel to the passage, then add and configure your cards.
  • Drag the handles on the left to re-order the passage content.
  • Click the expand icon next to the carousel to switch between compact and large cards.
  • Click the delete icon next to the carousel bubble to delete it.


Add and configure carousel cards

To add a card to the carousel, click the plus icon on the right. To edit a carousel card:

  • Click the Title or Subtitle to edit the text directly.
  • Click the placeholder image to edit the image. You can:
    • Paste a publically-available URL in the Image URL field.
    • Drag and drop the image you want to send into the Media Library.
    • Select an image that has already been uploaded to the Media Library.
  • Click + Button to add a button to the card. 

To reorder the cards within the carousel, click and drag the handles on the top of the cards .

To remove a card from the carousel, click the image of the card and click Remove.

Recommended dimensions

For best results:

  • For large image carousels, a square image with a 1:1 ratio, 780px x 780px is recommended.
  • For card-style carousels, a landscape image with a 1:1.91 ratio, 780px x 410px is recommended.

Images can be PNG or JPG files. To ensure your image loads quickly for your users, keep the file size under 500kb. A file size of 100-150kb is recommended.

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