Use the chatbot Experience settings to control how your chatbot interacts with users when sending and receiving messages, chatting with your chatbot on your website, and resuming conversations and passages.
Changes to these settings are sent to the Ready to publish stage in Versions, and will not be applied until they are published. You must publish these changes with the next version of your chatbot.
You can:
- Add typing indicators and message delays
- Interpret text as button presses, and prompt users to press buttons.
- Send a passage after the user has been inactive for a specified period.
- Make conversations resumable.
- Make passages resumable.
- Set passages to retain the previous conversation context.
To open the Experience settings:
- Select your team and the chatbot you want to edit.
- Open the Manage section of the left navigation and click Settings.
- Click Experience.
