To add a new conversation to your chatbot:
- Select the Team and Chatbot you want to add the conversation to.
- In the Create menu, click Conversation.
- Click the + Conversation button.
- Type a name to identify the conversation in your chatbot.
- Click OK.
The new conversation is added.
Create a child conversation
When multi-level conversations are enabled for a chatbot, child conversations are nested inside another conversation in order to create levels of context for matching questions. You create them using the menu of the parent conversation.
Once you've created a child conversation, you can see it in your conversation list by expanding the parent.