Define the hours that your business is available to livechat with users using the Business Hours settings. You can use a Business Hours script to direct the flow of the chatbot to different passages based on whether the conversation is occurring within or outside your business hours, so users are never left waiting for a livechat agent who's offline.
You need an administrator of publisher role on your team to edit business hours.
For a step-by-step guide on using business hours, see Start a different passage outside business hours.
You can:
- Configure your business hours.
- Create additional business hours sets for different departments or locations.
- Add any public or company holidays.
- Change the name of a business hours set.
- Delete a business hours set if you no longer need it.
Deleting a business hours set or changing its name can impact any scripts that are using it. Make sure you update any scripts that are using the business hours set before you delete or rename it.