Passages and Logic

Chatbot conversations consist of Passages and Logic:

• A passage is a "turn" in the conversation: the chatbot says or does something, then the user responds.
• Logic is a decision point in the conversation, such as directing to a certain passage or run a specific script based on a variable value.

On the conversation canvas, passages are represented as squares and logic are represented as purple diamonds. If a passage or logic is disabled, it is highlighted red; if it is the default entry point, it is highlighted green. Both passage and logic have:

• A name to briefly describe them.
  If the name is too long to display, you can hover over the passage or logic to read the full name.
• A menu with options for duplicating, moving, or deleting the passage or logic, copying the ID, previewing in Messenger or testing in Testbot.
• An icon on the bottom corner of the card indicating publication status or errors:
  • No colour or icon: published and no changes since publication.
  • Blue with a circle: published but with unpublished changes, as in the list of version changes.
  • Green with a plus: new and has never been published, as in the list of version changes.
  • Red with a cross: critical errors that will prevent your chatbot from publishing a version.
    Hover over the passage or logic for a detailed error message.

Logic have a letter code on the bottom half of the diamond indicating that the logic has Keyword, NLP, or a mix of both keyword and NLP Inbound Questions.

Passages have:

• A preview of what the chatbot sends in that passage, such as text, buttons, a script, or a combination of elements.
• Three slots on the right, indicating that the passage has Inbound global-level questions, Inbound conversation-level questions, or Outbound questions. The letter code in each indicates if the questions are Keywords, NLP, or a mix of both.
• An icon at the bottom right indicating how the user is expected to respond: asking a question, pressing a button or quick reply, sending requested information, or no response. The icon might also indicate that the chatbot hands over to a human at the end of the passage, or runs a script after the user has responded.

Default entry point

When a passage or logic has been set as the default entry point, it is highlighted in green. This is the passage or logic this conversation starts with by default.

To change this to another passage or logic, change your default entry point.