You can follow what's going behind the scenes with your chatbot test using the side panel. The Dynamic Data tab of the side panel shows:
- The IDs of each passage and conversation TestBot starts after the starting passage.
You can click the underlined ID to open the passage or conversation in a new tab. - When the user has entered or exited a locked-in conversation.
Locked-in conversations display [LOCKED] next to the conversation name. - Live variable and entity values as they are saved by your chatbot, including any starting values you set.
- Information from scripts that TestBot runs, such as script errors.
- Fallback or Intellimem responses that are triggered.
- Transcript summaries generated by a handover transcript summary task.
- Questions that are triggered, including the detected question type (keyword or NLP).
You can click the underlined ID to open the question in a new tab. - Rephrased utterances created by the rewrite utterance task.
Utterances are only rewritten when they meet the conditions in your rewrite utterance task configuration. - Important metrics for matched NLP questions, including:
- The confidence level of the chosen match.
- Whether the utterance was rewritten, as 'TrueIntent rewrite triggered'.
- At what point during the matching process the TrueIntent rewrite was triggered, as 'TrueIntent Rewrite placement'. This corresponds to when your rewrite utterance task is configured to run:
- Triggered first: the utterance was rewritten before your questions were matched.
- Triggered on NLP: the utterance was rewritten after NLP questions were matched.
- On confidence: the utterance was rewritten after an NLP match had a low confidence score.
- Whether the matched passage was marked relevant by the relevancy check task.
This is only included if the relevancy check task is triggered.
- Passages that were started by an LLM matching task.
- Sentiment score and magnitude of utterances.
You can also view the values of your chatbot constants in the Static Data tab.
To open the side panel:
- Click TestBot near the top of the screen, then click the side panel button next to the gear.
While the side panel is open, your values for variables, constants, and entities are displayed outlined as placeholder chips, so you can see where they've been used. To see the chatbot content as it would appear to the chatbot user, click the button again to close the sidepanel. You can open or close the side panel at any time during a test.
