The Expected User Response section of a passage defines either:
- The response the chatbot should expect from the user, such as pressing a button, so that the chatbot can guide the user to interact with the chatbot correctly if necessary.
- The action the chatbot should take after or instead of the user's response, such as running a script or passing control of the chat to a human.
Some response types need configuration, or can perform additional actions.
Defining how the user is expected to respond allows the chatbot to guide the user in using the chatbot correctly (such as pressing buttons or quick replies) when the user gives an unexpected response. You can configure how the chatbot guides the user using the Unexpected Text Response setting in the chatbot's Experience settings.
Expected User Response types: