Select this response option if you expect the chatbot user to type a question or reply to your bot message. The chatbot will try to match their response to questions in the following order:
- Any outbound questions configured for this passage.
- Conversation questions.
- Conversation questions in the parent, if the passage is in a child conversation.
- Global questions, unless the chatbot user is in a locked-in conversation.
- Conversation fallbacks, if configured.
- The chatbot default fallbacks.
Want to store their response?
Ask a question starts the passage or logic that matches the chatbot user's response, but it doesn't store their response. If you want to save the chatbot user's response to a variable to use it later, use the Send Info response and configure an action to save the response to a variable.