Select this response option if you expect the user to type a question or reply to your Bot Message. The chatbot will try to match their response to questions in the following order:
- Any Outbound Questions configured for this passage.
- Conversation-level questions.
- Global-level questions, unless the user is in a locked-in conversation.
- Conversation fallbacks, if configured.
- The chatbot default fallbacks.
Want to store their response?
If you want to store the user's response, such as an email, phone number or other piece of information, or perform an action after the response, like running a script or scheduling a notification, use the Send Info expected response instead.