General settings

Sofie Bird

02 December 2020 06:27

Use the chatbot General settings to:

Change your chatbot's name and timezone
Edit your chatbot's description
Export your questions, conversation flows and audiences
Turn on debugging commands
Disable tracking on all link clicks
Turn on multi-level conversations
Archive the chatbot

To open the General settings:

Select your team, and the chatbot you want to edit.
Open the Manage section of the left navigation and click Settings.

Name and timezone

You can change:

Name	Identifies the chatbot within the inGenious AI platform, but is not shown to your users.
Default Timezone	Use this timezone to schedule notifications and broadcasts when the user's timezone is not available.

When you click Save, the changes take effect immediately rather than when the next version of the chatbot is published. Changes to a chatbot's name or default timezone are not shown in your chatbot's version history.

The Team ID and Chatbot ID cannot be changed; these fields are used for scripting and integrating new channels.

Chatbot description

Add a description to your chatbot so you can easily identify it. For example, you may want to add a description noting which chatbot is your live production chatbot, and which is for development and testing. The description is displayed as a tooltip when you hover over a chatbot in your team's list of chatbots.

This description is for your internal use only and will never be displayed to your users.

Disable Track Link Clicks

Select this to disable all link-click tracking for the entire chatbot. This overrides any chatbot buttons that have link tracking configured.

Export Content

Export Passages & Questions as CSV	Download a CSV file of all questions in the chatbot.
Export Conversation Flow as HTML	Export all the passage flows as HTML. This includes any content variations for multichannel passages.
Export Audiences	Download a CSV file of your chatbot audiences.