Integrate with Sunshine Conversations so your users can chat with your inGenious AI chatbot alongside your other connected channels.
To integrate your chatbot with Sunshine Conversations:
- Create an app in Sunshine Conversations, if you don't already have one.
- Connect to Sunshine Conversations, either by:
- Connecting manually: Connect your inGenious AI chatbot to your Sunshine Conversations App.
- Connecting via Zendesk.
Once you have integrated your chatbot with your Sunshine Conversations app, you can:
- Connect channels from Sunshine Conversations, such as the Smooch Web Messenger.
- Configure the default theme settings for the chat widget.
- Configure when the chat widget automatically opens on your desktop and mobile sites.
- Automatically add tags from your conversations to your Zendesk tickets or create tags manually.
- Configure live agent handover via Zendesk Agent Workspace
- Disconnect Sunshine Conversations.
Create an app in Sunshine Conversations
If you do not already have a Sunshine Conversations app you want to connect to:
- Log into your Sunshine Conversations dashboard.
- Create an app in Sunshine Conversations.
Name your app something you will remember. - Click Create App.
- Connect the messaging channels you want to use to your Sunshine Conversations app.
Refer to the Sunshine Conversations documentation on integrating your chosen channel.
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