Mark interactions

Mark interactions to indicate whether the chatbot responded to the chatbot user's message the way you wanted.

Regular interactions are pre-marked as correct by default. If the chatbot sent the correct response to the chatbot user's message, you can just move to the next interaction. You can also:

• Add a remark or label.
• View the interaction in context.
• View or edit responses that have already been marked.

Mark a response incorrect

In the marking screen:

1. Click the cross under Expected next to the interaction. 
   You are prompted to select whether the chatbot should have sent:
   • A different passage or logic. 
     Select the passage or logic that should have been sent to the chatbot user.
   • A fallback, if the message is not one you want to handle with specific content.
   • A new passage, if the passage the chatbot should have sent the user does not exist.

Mark responses in bulk

You can mark several responses on the screen the same way. Any existing corrections for the selected interactions will be replaced.

In the marking screen:

1. Select the checkbox to the right of each interaction you want to make the same correction to.
2. Click the cross button in the top of the list of interactions.
3. Select what the response should have been.