Create an Outbound keyword question

Create an Outbound keyword question if you want it to only match immediately after a specific passage. 

If you want to create a keyword question that matches a chatbot user's response either in this conversation flow, or any conversation flow, create an Inbound keyword question. If you want to create a question that matches the user's intent rather than a defined keyword phrase, create an NLP question.

To create an Outbound keyword question:

  1. Open the passage you want to create the question in.
  2. Click Outbound Questions.
  3. Click + Question.
  4. Click the edit icon next to the New Question title.
  5. Type a descriptive name for the question.
  6. Type the keywords and phrases you want to match in the Training Phrases field. Use a new line for each new keyword or phrase.
  7. If you want to weight the question, turn on Weighting, and type a Weight.
  8. If you want to add a word limit to the question, turn on Word Limit and type the maximum number of words that can match this question in the Maximum Words field.
  9. Select the Conversation of the passage that will answer this question.
  10. Select the Passage that will answer this question.
  11. Click Save.

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