Use these settings to help your chatbot users when they don't response quite how your chatbot expects them to.
Changes to these settings are sent to the Ready to publish stage in Versions, and will not be applied until they are published. You must publish these changes with the next version of your chatbot.
The Text to Button and Unexpected Text Response settings are configured in your chatbot's Experience settings. You need an administrator of publisher role on your team to edit experience settings.
To open the experience settings:
- Click Manage in the left navigation, then click Settings.
- Click Experience.
Text to Button
Sometimes chatbot users reply by typing the labels on the chat buttons instead of pressing the button. Turn this setting on if you want the chatbot to treat the chatbot user's typed input as a button click when appropriate.
Unexpected Text Response
Sometimes chatbot users need a little nudge to press a button in the chat rather than typing their reply. The inGenious AI chatbot can automatically re-prompt the chatbot user to press the button correctly, and switch to a fallback passage or matching questions if needed.
| Field | Description |
|---|---|
| Max Prompt Number | The maximum number of times the chatbot will prompt the chatbot user to press the button before going to the Fallback Option. This does not include the initial message. |
| Quick Reply Re‑prompt Text | The message to show the chatbot user when they have typed something instead of pressing a Quick Reply button. |
| Button Re‑prompt Test | The message to show the chatbot user when they have typed something instead of pressing a button. |