Press Button

Use this expected response when the Bot Message has sent a button, carousel with buttons or media with a button that the user needs to press to continue the conversation. If the user types a reply instead of pressing a button, the chatbot automatically re-prompts them to press a button, unless their reply matches one of the buttons.

You can configure the number of times the chatbot should re-prompt the user in the chatbot Experience settings, and how the chatbot should respond if the user still types a response after reprompting. 

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.