Connect to Sunshine Conversations via Zendesk

If you have a Zendesk instance, you can connect your chatbot to Sunshine Conversations directly through Zendesk, as an alternative to connecting through Sunshine Conversations.

Make sure you have the subdomain of your Zendesk instance handy, and you've created an app in your Sunshine Conversations account.

In the inGenious AI platform:

1. Open the team and chatbot you want to integrate.
2. Click Manage in the left navigation, then click Integrations.
3. Click + Integration.
   
4. Click Sunshine Conversations v2.
5. Click Add to Sunshine Conversations.
6. Type in your Zendesk subdomain.
7. Click Sign In.
8. When prompted, log in to Zendesk with your credentials.
   You are logging directly into Zendesk. The inGenious AI platform never sees your Zendesk credentials.
9. When prompted to allow inGenious AI to access your Zendesk account, click Allow.

The inGenious AI platform uses the connection to complete your Sunshine Conversation integration. Next,  connect you channels or configure your Zendesk live agent handover.