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Guides

Step-by-step walkthroughs of creating chatbot content.

  • Address a user by name

    Use variables to address a chatbot user by their name.

  • Confirm a user's selection

    Use variables to confirm a user's selection without duplicating content.

  • Personalise with a user's question

    Use entities to capture key terms in your user's questions to personalise the chatbot response.

  • Personalise messages with multiple terms

    Use entities to capture multiple terms from a user's question to personalise your chatbot response.

  • Direct a conversation with logic

    Use logic passages and variables to direct the conversation based on a user's previous interactions.

  • Step-by-step guides
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