Guides

Step-by-step walkthroughs of creating chatbot content.

Address a user by name

Use variables to address a chatbot user by their name.
Confirm a user's selection

Use variables to confirm a user's selection without duplicating content.
Personalise with a user's question

Use entities to capture key terms in your user's questions to personalise the chatbot response.
Personalise messages with multiple terms

Use entities to capture multiple terms from a user's question to personalise your chatbot response.
Direct a conversation with logic

Use logic passages and variables to direct the conversation based on a user's previous interactions.

Step-by-step guides