Make sure you have:
- Created a dedicated chatbot account in Zendesk.
- Configured your Zendesk Chat account.
- Found your Zendesk Chat access token.
- Generated your handover department ID.
To finish your integration with Zendesk Chat:
- Open inGenious AI
- Add a Zendesk Chat channel to your chatbot:
- Open the team and chatbot you want to integrate and click Manage.
- Click Integrations.
- Click + Integration.
- Click Zendesk Chat.
- Click the new Zendesk Chat channel card.
- Copy the Access Token from Notepad.
- Toggle Enable handover on.
- Copy the department ID you created earlier into the Handover Department field.
- Click Save.