Zendesk Chat Step 5: Integrate

Make sure you have:

1. Created a dedicated chatbot account in Zendesk.
2. Configured your Zendesk Chat account.
3. Found your Zendesk Chat access token.
4. Generated your handover department ID.

Now add the integration to inGenious AI. You need an administrator role on your team to add integrations.

In your inGenious AI chatbot:

1. Click Manage > More in the left navigation, then click Integrations.
2. Click + Integration.
   
3. Click Zendesk Chat.
4. Paste the Access Token from Notepad.
5. Select Enable handover.
6. Copy the department ID you created earlier into the Handover Department field.
7. Click Save.