Zendesk chat Step 4: Department ID

Make sure you have:

1. Created a dedicated chatbot account in Zendesk.
2. Configured your Zendesk Chat account.
3. Found your Zendesk Chat access token.

To be able to hand over your chatbot to the correct department in Zendesk Chat, you need to generate the department ID.

1. Open a base64 code generator.
   You can find base64 generators online, such as https://www.base64encode.org/
2. In your Base64 generator, paste:
   [["localId","{ZENDESK_GROUP_ID}"],["type","{DEPARTMENT_NAME}"]]
3. Replace {ZENDESK_GROUP_ID} with the group ID you pasted into Notepad earlier.
4. Replace {DEPARTMENT_NAME} with the name of your handover department in Zendesk.
5. Generate the base64 string.
6. Copy the string into Notepad.

Next: Complete your integration in inGenious AI.