Human Handover

Sometimes you need to pass control of the chat to a human operator to talk to your user. The Human Handover expected response immediatley hands control of the chat to the messenger service you have integrated (such as Facebook Messenger) for your human operator to control.

As this option does not require or wait for your user to respond, you should use the Bot Message to inform the user they are about to be transferred to a human. If you want to ask the user whether they want to talk to a human, you should create a separate passage for that, where the "yes" option flows to a passage with the Human Handover expected response.

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