You can customise the content the chatbot sends, and the user response it expects, depending on which channel the user is using and their location. For example:
- In Facebook Messenger, you might guide users to use your website or your app to answer their query, but in your website chatbot, only give instructions for the website, since they're already there.
- In Zendesk chat, you might want to offer different content to chatbot users in Australia than the content you offer to chatbot users in the United States of America.
Only the message content and expected user response is customised; inbound and outbound questions and any passage settings such as retaining previous context are the same across each channel.
See how to:
Available on request
Channel-specific content must be enabled for your chatbot. If you need channel-specific content, request the feature for your chatbot via the inGenious AI Support Portal.