Once channel-specific content has been enabled for your chatbot, you must enable it in each passage where you want to customise your content per-channel.
To enable channel-specific content in a passage:
- Open the passage you want to customise per-channel.
- Click the menu icon at the top of the passage.
- Click Multi-Channel Config.
- Toggle the channels you want to create custom content for.
Some channels like Zendesk may offer several options.
- Click Save.
Only customise what you need to
You don't need to enable every channel your chatbot supports; any channel you don't create custom content for will use the default passage content. Only enable channels where you want to send different message content to the user, or expect a different response from them.