Create a keyword question when you want to exactly match a specific phrase or word in the user's reply. For example:
- Users saying hi, hello, hey, or similar greetings.
- Users swearing or sending other offensive content.
- Users sending STOP or similar unsubscribe requests.
- Users sending emoji, images or stickers.
The chatbot attempts to match a question by keyword before checking NLP questions.
You can also improve the accuracy of your keyword question matches: