Create a keyword question

Create a keyword question when you want to exactly match a specific phrase or word in the user's reply. For example:

  • Users saying hi, hello, hey, or similar greetings.
  • Users swearing or sending other offensive content.
  • Users sending STOP or similar unsubscribe requests.
  • Users sending emoji, images or stickers.

The chatbot attempts to match a question by keyword before checking NLP questions.

You can use keyword questions as either Inbound or Outbound questions:

You can also improve the accuracy of your keyword question matches:

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