Create a keyword question

Create a keyword question when you want to exactly match a specific phrase or word in the user's reply. For example:

• Users saying hi, hello, hey, or similar greetings.
• Users swearing or sending other offensive content.
• Users sending STOP or similar unsubscribe requests.
• Users sending emoji, images or stickers.

The chatbot attempts to match a question by keyword before checking NLP questions.

You can use keyword questions as either Inbound or Outbound questions:

• Create an Inbound keyword question
• Create an Outbound keyword question

You can also improve the accuracy of your keyword question matches:

• Advanced Keywords (Rivescript)
• Improving keyword accuracy