Create a constant to be a placeholder for information you want to use throughout your chatbot, such as a business name or phone number. In your chatbot content, you'll see the placeholder chip with the constant's name, but when your chatbot sends its message content, it replaces the chip with the constant value.
If you want to create a constant that can have a set of value options, create a multi-value constant.
Create a constant
- Open the team and chatbot you want to work with.
- Click Constants in the left navigation.
- Click + Constant.
- Type a name for your constant.
You'll use this name to add the constant to your chatbot content. Keep it short but descriptive. You can change this name later if you need to.
- Click Create.
- In the Value field, type the information this constant should display.
- Click Save.