Rename a business hours set

You can rename a business hours set to change the name that appears at the top of the tabs, and the name that is typed when configuring scripts to direct your chatbot traffic.

Check your scripts

Changing the name of a business hours set that is being used by a script may cause that script to stop working. Make sure you also update any scripts that are using this business hours set.

To update the name of a business hours set:

  1. Select the team and chatbot you need.
  2. Open the Manage section in the left navigation and click Settings.
  3. Click Business Hours.
  4. In the business hours set you want to change, type a new Name.
  5. Click Save.
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