The review summary displays an overview of how your chatbot performed in this review period. This section only appears once you have finalised the review. You can view:
- Your Content coverage, which shows how well your chatbot's content covers what you need it to.
- Your Accuracy rate, which shows how accurately your chatbot matches chatbot user responses to NLP questions.
You can also:
- Download a CSV of all the passages you marked as requiring new content.
- View the marked passages and apply remarks.
The chatbot user responses will be deleted after your data retention period has expired. See Data retention settings.
To open the review summary:
- Click Improve in the left navigation, then click Reviews.
If you're using a targeted review, click Improve > More in the left navigation, then click Targeted Reviews. - Open the finalised review you want to see.
- Click the Summary tab.