The review summary displays an overview of how your chatbot performed in this review period. This section only appears once you have finalised the review. You can view:
- Your Content coverage, which shows how well your chatbot's content covers what you need it to.
- Your Accuracy rate, which shows how accurately your chatbot matches chatbot user responses to NLP questions.
You can also:
- Download a CSV of all the passages you marked as requiring new content.
- Generate and apply the recommended changes to your NLP training phrases to improve your chatbot's accuracy.
- View the marked passages and apply comments.
The chatbot user responses will be deleted after your data retention period has expired. See Data Settings.
To open the Review summary:
- Open the team and chatbot you want to see the review for.
- In the left-navigation, click Improve.
- Click Reviews.
- Open the finalised review you want to see.
- Click the Summary tab.