Genesys Step 2: Web Services and Data Action

Make sure you have created your OAuth client and contacted inGenious AI Support with the client details. You don't need to wait for Support to get back to you; you can continue with these steps in the meantime.

If you have already enabled the Web Services Data Actions integrations in Genesys Open Messaging, you can skip to  Import and configure the message flow.

Enable Web Services in Genesys

Enable the Web Services Data Actions integration so that Genesys Open Messaging can send extra data to inGenious AI as part of the messaging flow.

To enable Web Services integrations:

  1. Log in to your Genesys MyPureCloud administrator account.
  2. Choose the Collaborate view.
  3. Click Admin in the top navigation bar.
  4. Under the Integrations group, click Integrations.
    Tip: Use the search bar if you can't find Integrations.
  5. Click ⊕ Integrations.
  6. Add the Web Services Data Actions integration.
  7. Make sure the Web Services Data Actions integration is Active.
  8. Keep this window open for the next step.

Add the Data Action in Genesys

First, click this link to download the register-ingenious-ai.json file.

In your Genesys MyPureCloud administrator account:

  1. Navigate to the Integrations page.
  2. Click Actions.
  3. Click Import.
  4. Upload the register-ingenious-ai.json file.
  5. Click Save & Publish.
  6. Keep this window open for the next step.

Next: Import and configure the message flow.

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