Make sure you have:
Your Khoros account must be connected to a channel (called a network in Khoros) in order to integrate your inGenious AI chatbot with that channel. You can connect Khoros to multiple channels. inGenious AI currently supports:
- Facebook Messenger.
- Khoros Brand Messenger.
The WhatsApp channel is not automatically available in your KhorosCare dashboard. Contact Khoros support to connect WhatsApp to your instance before you continue.
To connect Khoros to a channel:
- Log into your KhorosCare dashboard.
- Navigate to the Admin tab.
- In the Integrations menu, click Source Integrations.
- Click Add.
- Click the channel you want to add.
- Follow the prompts to add the channel to your Khoros instance.
You may be required to log into channel accounts to complete the integration.