Khoros Step 3: Connect to a channel

Make sure you have:

  1. Requested and saved your access token.
  2. Configured your integration in inGenious AI.

Your Khoros account must be connected to a channel (called a network in Khoros) in order to integrate your inGenious AI chatbot with that channel. You can connect Khoros to multiple channels. inGenious AI currently supports:

  • WhatsApp.
  • Facebook Messenger.
  • Khoros Brand Messenger.

Connecting WhatsApp?

The WhatsApp channel is not automatically available in your KhorosCare dashboard. Contact Khoros support to connect WhatsApp to your instance before you continue.

To connect Khoros to a channel:

  1. Log into your KhorosCare dashboard.
  2. Navigate to the Admin tab.
  3. In the Integrations menu, click Source Integrations.
  4. Click Add.
  5. Click the channel you want to add.
  6. Follow the prompts to add the channel to your Khoros instance.

You may be required to log into channel accounts to complete the integration.

Next: register your channels in inGenious AI

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