Meta Messenger Step 3: Configure your channel

Make sure you have:

1. Connected inGenious AI to your Facebook page.

2. Configured the handover receivers for the Facebook page.

To finish connecting Meta Messenger, configure the settings in inGenious AI for your Meta Messenger chatbot:

• Configure the greeting and persistent menu options
• Whitelist script and webview domains
• Customise your chatbot avatar

You need an administrator role on your team to make changes to integrations.

Configure your Greetings Message and Persistent Menu

The greetings message is sent when users interact with your chatbot on Meta for the first time. You can write a short message to welcome a new user and tell them how to get started.

The persistent menu is displayed at the bottom of the Meta chat window. You can create menu buttons that open a website or send the chatbot to a specific passage. 

If you want to add emojis to your message or buttons, you can search for the emoji you want to use on https://emojifinder.com and paste it in.

To add a greeting message or persistent menu:

1. Click Manage > More in the left navigation, then click Integrations.
2. Click the Meta Messenger integration.
3. Select Customise Greetings and Persistent Menu.
4. Type the Greetings Message you want to send.
5. To add items to the persistent menu, click + Menu Item.
6. Click the menu item, then click:
   • Go to Passage to configure the menu item to start a passage.
   • Open Website to to configure the menu item to open a web site.
   • Delete to delete this menu item.
7. Click Save.

Whitelist script and webview domains in inGenious AI

If your scripts or webviews call any domains outside of the provided libraries, you need to add them to Meta’s whitelist so Meta will allow the call.

To add domains to the whitelist:

1. Click Manage > More in the left navigation, then click Integrations.
2. Click the Meta Messenger integration.
3. Paste each Domain your chatbot will use on a new line.
4. Click Save.

Customise your chatbot avatar

To display a custom avatar in Meta Messenger:

1. Click Manage > More in the left navigation, then click Integrations.
2. Click the Meta Messenger integration.
3.  Select Customise Chatbot Avatar.
4. Select the Avatar Profile Picture you want to use.
   You can type a URL or select an image from your chatbot media library.
5. Type the Avatar Profile Name you want to display in Meta Messenger.
6. Click Save.