Zendesk chat Step 3: Find your access token

Make sure you have:

  1. Created a dedicated chatbot account in Zendesk.
  2. Configured your Zendesk Chat account.

To complete your integration, you will need an access token. To get your access token:

  1. In your Zendesk account, go to Settings.
  2. Click Accounts.
  3. Click API & SDK.
  4. Add a new API client.
    Give it an appropriate name, such as inGeniousAI_Chatbot.
  5. In the Redirect URLs, type: http://localhost:8080.
  6. Copy the client_id and client_secret into Notepad.
  7. Either log out of your Zendesk account, or open a different browser.
  8. Log in as the chatbot user.
  9. In a new tab, paste in the link below and replace the placeholders as directed: 
      • Replace {CLIENT_ID} with the client_id you pasted into Notepad earlier.
      • Replace {SUBDOMAIN} with your Zendesk subdomain.
        For example:
  10. Press enter in your browser to go to this link.
    Your browser will redirect to localhost with the access token in the URL of the browser bar.
  11. Copy the access token into Notepad.

Next: Generate your department ID for handovers.

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