Resolve validation errors

When you try to publish changes to your chatbot, the inGenious AI platform validates your selected changes before creating a new version to publish. Validation looks for missing content to help prevent missing links creating a poor chatbot experience. Content is usually missing because it hasn't been progressed in the review with other content that uses it. For example:

• A passage named Open-Webview contains a webview that leads a user to a new passage named After-Webview. If you try to publish the Open-Webview passage without also publishing After-Webview, it will result in a validation error.
• A passage named Get-Postcode has an expected user response of Save Info, and leads into a new passage named After-Postcode. If you try to publish the Get-Postcode passage without also publishing the After-Postcode passage, it will result in a validation error.
• You have deleted two passages, where the first passage leads into the second passage. If you try to publish only the deletion of the second passage, without also publishing the deletion of the first passage, it will result in a validation error.
• A passage uses a webview, script or notification that has not been published and is not included in your selected changes. Trying to publish that passage will result in a validation error.

• A passage that has a webview, script or expected user response that uses a follow on passage that has not been published and is not included in your selected changes or has been deleted, will result in a validation error.

• A new conversation-specific Catch-All passage has not been published and is not included in your selected changes. Trying to publish the settings changes without the new passage will result in a validation error.

Click a validation error to see the issue in context:

• If the error is a passage with missing content, such as an unpublished or deleted webview, script, or notification, the context will show you the affected passage.
• If the error is a missing passage, relating to a deleted or unpublished follow on passage for a webview, script or expected user response, the context will show you the affected passage containing the webview, script or expected user response.
• If the error is a notification, that relates to an unpublished or deleted follow on passage, the context will show you the affected notification.
• If the error is a setting that relates to an unpublished or deleted passage, the context will show you the relevant settings page.
• If the error is a passage or other content that has been deleted, the context will show you the deletion in the review stage.

Resolve the issues and try to publish your selected changes again.