Run a chatbot test

There are two ways to test your chatbot:

Before you test your chatbot, you may need to train a test model.

External calls are live

To ensure you can test your chatbot properly, TestBot works just like a real user using your chatbot. That means any calls to third-party services are made just like they would be with a real user: if you test your "Make a booking" passage with TestBot, that's a real booking!

Run TestBot

If you want to test a passage in TestBot:

  1. Select your team in the Teams menu.
  2. Select the chatbot you want to test in the Chatbot menu.
  3. Click TestBot in the top left corner of the screen.
  4. Select the Conversation and Passage you want to start the test from.
  5. If you want to test channel-specific content, select the Channel.
  6. If you want to test Intellimem, turn the Intellimem toggle on.
  7. Click Start.
    TestBot may need to train a model.
  8. Chat with your chatbot.

If you want to test a different passage, click Stop and select a new passage to test.

Preview from the conversation flow

To test your chatbot from the conversation flow:

  1. Select your team in the Teams menu.
  2. Select the chatbot you want to test in the Chatbot menu.
  3. Open the conversation of the passage you want to test.
  4. Click the menu icon in the top right of the passage you want to test.
  5. Click Preview in TestBot.
    The conversation and passage are selected in TestBot.
  6. Click Start Session.
    TestBot may need to train a model.
  7. Chat with your chatbot.

If you want to test a different passage:

  1. Open the conversation of the passage you want to test.
  2. Click the menu icon in the top right of the passage you want to test.
  3. Click Preview in TestBot.
    The conversation and passage are selected in TestBot.
  4. Click Start Session.
  5. Chat with your chatbot.

Click Close when you've finished your testing.

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