There are two ways to test your chatbot:
-
Run TestBot.
TestBot allows you to turn Intellimem on or off, or test channel-specific content. - Preview from the conversation flow.
If you want to test your chatbot's NLP questions, you may need to train a test model. If you just want to test keyword questions, a script, or a conversation flow, you do not need to train a test model.
External calls are live
To ensure you can test your chatbot properly, TestBot works just like a real user using your chatbot. That means any calls to third-party services are made just like they would be with a real user: if you test your "Make a booking" passage with TestBot, that's a real booking!
Run TestBot
If you want to test a passage in TestBot:
- Select your team in the Teams menu.
- Select the chatbot you want to test in the Chatbot menu.
- Click TestBot in the top left corner of the screen.
- If you want to test your chatbot's NLP responses and the Testbot displays Requires training, click Train to train a model.
You will need to wait until the model has finished training. If you do not need to test your chatbot's NLP responses, you can start Testbot without training. - Click the gear icon.
- Select the Conversation and Passage.
A preview of the passage is displayed. You can also open the passage in a new tab. - If you want to test channel-specific content, select the Channel.
- If you want to test Intellimem, turn the Intellimem toggle on.
- Click the green start button.
- Chat with your chatbot.
If you want to test a different passage, click Stop and select a new passage to test.
Preview from the conversation flow
To test your chatbot from the conversation flow:
- Select your team in the Teams menu.
- Select the chatbot you want to test in the Chatbot menu.
- Open the conversation of the passage you want to test.
- Click the menu icon in the top right of the passage you want to test.
- Click Preview in TestBot.
The conversation and passage are selected in TestBot. - Click Start Session.
If you want to test your NLP question responses, you may need to train a model. - Chat with your chatbot.
If you want to test a different passage:
- Open the conversation of the passage you want to test.
- Click the menu icon in the top right of the passage you want to test.
- Click Preview in TestBot.
The conversation and passage are selected in TestBot. - Click Start Session.
- Chat with your chatbot.
Click Close when you've finished your testing.
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