Step 2: Create a passage for the inquiry options

Now that we've created our variable, we need to create the passage where we assign a value to it.

It's important to consider the flow of conversation when planning out when you will assign and use your variables: make sure you're setting a variable's value before you try to use it.

In this guide, we're using our variable to store the rate inquiry option our user selects. First, let's create the passage where we provide their inquiry options as buttons:

  1. Open the Create section of the left-hand navigation.
  2. Click Conversations.
  3. Click the Rate Inquiry conversation.
  4. Click the Passage icon to create a new passage in the conversation.
  5. Rename the passage to Rate inquiry triage.
  6. Add some text messages to greet the user.
  7. Add three button messages with the following text:
    • Property valuations 🏠
    • Payment options 💳
    • Understanding my rates 🤔
  8. Click Save.

We have our variable, and we've given the user three options to select for their rate inquiry. In the next step, we'll configure these buttons to assign their choice to our RateInquiry variable.

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