Personalising your chatbot's responses helps your chatbot user feel they're being heard and valued. A simple way to personalise your content is to address your chatbot user by name.
We don't want to make duplicate passages with every possible name. Instead, we'll use a placeholder for the name in the passage content, called a variable. Before the chatbot starts the passage, it will update the variable with the correct value.
In this guide, we're going to:
- Create the variable we'll use to store the chatbot user's name.
- Create a passage where we ask the chatbot user their name.
- Store the chatbot user's reply in our variable.
- Create another passage where we use the variable to address the chatbot user by name.
To start, let's create our variable.