Make sure you have:
- Created your OAuth client and received an Integration ID from inGenious AI Support.
- Enabled Web Services and added the Data Action in Genesys.
- Imported and configured the message flow.
To route your chatbot:
- Log in to your Genesys MyPureCloud administrator account.
- Choose the Collaborate view.
- Click Admin in the top navigation bar.
- Click Message Routing.
- At the top right of the page, click + to add a new routing entry.
- Click Select Flow.
- Choose the flow you imported and configured earlier.
- At the top right of the page, click + next to the Addresses menu.
- Click Select Address.
- Select the address named InGenious AI - {XXXXX}, where XXXXX is your inGenious AI chatbot ID.
- Click Add.
- Click Save.
Your inGenious AI chatbot is now integrated with Genesys Open Messaging. Now it's time to test your integration:
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