Genesys Step 4: Route your chatbot

Make sure you have:

• Created your OAuth client and received an Integration ID from inGenious AI Support.
• Enabled Web Services and added the Data Action in Genesys.
• Imported and configured the message flow.

In to your Genesys MyPureCloud administrator account:

1. Select the Collaborate view.
2. In the top navigation bar, click Admin.
3. Click Message Routing.
4. At the top right of the page, click + to add a new routing entry.
5. Click Select Flow.
6. Choose the flow you imported and configured earlier.
7. At the top right of the page, click + next to the Addresses menu.
8. Click Select Address.
9. Select the address named InGenious AI - {XXXXX}, where XXXXX is your inGenious AI chatbot ID.
10. Click Add.
11. Click Save.

Your inGenious AI chatbot is now integrated with Genesys Open Messaging. Now it's time to test your integration:

• Test your inbound messages
• Test your handover