Zendesk chat Step 2: Configure Zendesk Chat

Make sure you have created a dedicated chatbot account in Zendesk.

In Zendesk:

  1. Sign in to the Zendesk Chat account you just created.
  2. Check your operation hours and update them if necessary.
    Your chat widget will only be visible during your operation hours.
  3. Enable the chatbot for the Bot department.
  4. Create a new chatbot trigger:
    1. In Run trigger, select When a visitor requests a chat.
    2. In Check conditions, select Check all of the following conditions.
    3. Add a condition of Visitor previous chats Equals 0.
    4. In the Perform the following actions section, select Set visitor department, and select Bot.

Next: Find your access token in Zendesk.

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