Once channel-specific content has been enabled for your chatbot, you must enable it in each passage where you want to customise your content per-channel. Channel-specific content can only be created for passages, not logic.
To enable channel-specific content in a passage:
- Open the passage you want to customise per-channel.
- Click the menu icon at the top of the passage.
- Click Multi-Channel Config.
- Toggle the channels you want to create custom content for.
Some channels like Zendesk may offer several options. Only channels you have added to your chatbot's integrations are displayed, including channels where the integration is not complete. - Click Save.
Only customise what you need to
You don't need to enable every channel your chatbot supports; any channel you don't create custom content for will use the default passage content. Only enable channels where you want to send different message content to the user, or expect a different response from them.
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