Enable channel-specific content

Once channel-specific content has been enabled for your chatbot, you must enable it in each passage where you want to customise your content per-channel.

To enable channel-specific content in a passage:

  1. Open the passage you want to customise per-channel.
  2. Click the menu icon at the top of the passage.
  3. Click Multi-Channel Config.
  4. Toggle the channels you want to create custom content for.
    Some channels like Zendesk may offer several options.
  5. Click Save.

Only customise what you need to

You don't need to enable every channel your chatbot supports; any channel you don't create custom content for will use the default passage content. Only enable channels where you want to send different message content to the user, or expect a different response from them.

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