Test your chatbot

You can test changes to your chatbot inside the inGenious AI platform before you publish the next version of your chatbot.

The inGenious AI Test Bot uses the content and training phrases from your most recent draft, so you can test any changes you've made to the live version. Test Bot interactions are also excluded from all analytics, so your testing phrases and selections won't skew your analytics reports or Improvement AI phrase recommendations.

External calls are live

To ensure you can test your chatbot properly, Test Bot works just like a real user using your bot. That means any calls to third-party services are made just like they would be with a real user: if you test your "Make a booking" passage with Test Bot, that's a real booking!

Test your chatbot

To test your chatbot:

  1. Open the conversation of the passage you want to test.
  2. Click the menu icon in the top right of the passage you want to test.
  3. Click Preview in Test Bot.
  4. Click Start Session.
  5. Chat with your chatbot.

If you want to test a different passage or stop testing, click Stop.
Click Close when you've finished your testing.

You can also choose which passage to test

If you want to test a passage without opening the conversation:

  1. Click Test Bot.
  2. Select the Conversation you want to start the test from.
  3. Select the Passage you want to start the test from.
  4. Click Start Session.
  5. Chat with your chatbot.

View the logs

You can follow what's going behind the scenes with your chatbot using the log. The log shows the IDs of each passage the chatbot sends after the starting passage, as well as information from scripts that it runs, such as script errors.

To view the logs, click >_ Logs.
To turn the log view off, click >_ Logs again.

Restart a test

Click Restart to clear any test user data and start Test Bot again from the same starting passage.

Test Bot always uses the most recent content

Test Bot uses the most recent draft content in your chatbot, even if you make changes while a test session is running. You don't need to restart a test when you make a change unless you want to test those passages again.

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