You can download the current page of transcripts from an insight report if you need to keep them longer than the 90-day retention window. Transcripts are downloaded as a single comma-separated value (CSV) file.
If your report includes many transcripts, the list may be split into multiple pages. Use the < > arrows at the bottom of the list of transcripts to navigate between pages. Each page must be downloaded separately.
Reports that use fixed periods expire 90 days after their start date. Expired reports can't be used to view or download transcripts.
To download transcripts:
- Click Improve in the left navigation, then click Insight Reports.
- If the report you want to use is shared with your team, click the Shared tab.
- Click the report you want to use.
- If the report uses a dynamic reporting period, click Refresh.
- Optionally, click the arrow at the bottom of the list of transcripts to navigate to the page of transcripts you want to download.
- Click the download icon at the bottom of the list of transcripts.