Copy and paste multiple items

You can copy and paste multiple canvas notes, passages and logic between conversations and chatbots. The new copy includes:

• Passage message and response content.
  
  • Channel-specific content is only included if the chatbot you paste the content into has those channel integrations enabled, or you select a replacement channel to use when pasting the content.
• Logic tabs, conditions, and instructions.
• Questions and training phrases.
• Configured actions.
• Canvas notes.

Passage or Logic comments are not included.

When pasting between chatbots, the copied content does not include scripts, broadcasts, tags, variables, constants, or entities. After you have pasted your content, create and re-link these items. Passages and Logic with missing configurations display an error icon to help you find and fix them easily.

Copy and paste multiple items

1. Select your team, and the chatbot you want to edit.
2. Open the Create section of the left navigation and click Conversations.
3. Click the conversation you want to copy content from.
4. Holding the space bar, left-click and drag an area to select the items you want to copy.
5. Press Ctrl-C (or Cmd-C).
   Hover your mouse over Shortcuts in the top right of the canvas for a reminder of the keyboard shortcuts.
6. Open the chatbot and conversation where you want to paste the items.
7. Press Ctrl-V (or Cmd-V).
8. If you are pasting passages with channel-specific content into a chatbot that does not have all the required channels, you can:
   
   • Select Skip this channel to paste your copied content without the channel-specific content for this channel.
   • Select one of the target chatbot's existing channels to use in place of the missing channel. The channel-specific content for the missing channel will be assigned to this channel.
   • Click Cancel to cancel pasting the content if you want to create the missing channels first in your target chatbot.